Q: How do you ship the bars?
A: We ship FedEx 2nd day or Overnight. Our bars are shipped in heat-resistant bags with two frozen gel packs for the summer months and are guaranteed for up to two days.Top

Q: What if I don’t have a credit card?
A: We accept money orders through the mail. You can call and place your order before hand and when we receive the money order, we will ship the bars out the same day. Be sure to include a phone number you can be reached at in case we have any questions regarding your order.Top

Q: How long does it take to process an order?
A1: For our standard HEREHEISTM/HERESHEISTM bars. As soon as your order is placed and payment is made, we can usually ship orders out on the same day. If the order is made after 5:00pm cst., there is a chance that your order will not be shipped out till the next business day.
A2: For Special Order Bars or Time/Date sensitive orders. Please try to give us at least a week advance notice on the order. We can often times do specials orders more quickly. So please call and ask about production times. You may have to pay for overnight shipping. Any time/date sensitive HERESHIS or HEREHEIS orders that have shipping delays fall under the regular return policy.Top

Q: Do you accept C.O.D.’s?
A: No. We do accept Western Union. Call for more information.Top

Q: Can I have my order shipped to my P.O. Box?
A: No. UPS and FedEx require a signature for these packages, so we need a physical address. We do recommend that you put a note in a highly visible place telling the delivery driver that they can leave the package, just in case you are unable to answer your door or don’t happen to be home. Please remember though, that the bars could melt if not seen to immediately.Top

Q: What is the minimum number of bars I can order?
A: We require that you order at least 24 bars for the HEREHEIS & HERESHEIS and 24 for the special occasion bars. You can order as many as you like over 24, we recommend that you order more than you think you’ll need as the bars go quickly once you start to hand them out to friends and family.Top

Q: How much is the cost of shipping?
A: Shipping prices vary from state-to-state and depends upon the weight of the package. If you would like to know the cost of shipping, call our toll free number and our operators will be happy to assist you.Top

Q: When will my order ship?
A: 99% of orders received by 5:00pm Monday, Tuesday, or Wednesday will ship that same day. On Thursday during summer months FedEx 2nd Day packages are often held till Monday and shipped Monday for a Wednesday delivery. (we cannot have the package sit on the FedEx truck over the weekend) FedEx Next Day packages in by 5:00pm cst. on Thursday will ship on Thursday for a Friday delivery. Orders placed Friday, Saturday or Sunday, will ship Monday for a Tuesday delivery for FedEx Next Day Air and a Wednesday delivery for FedEx 2nd Day Air. For many areas orders placed on Friday can be shipped FedEx Overnight to be delivered on Saturday. Please call if are choosing this option because it can be very expensive. If you are confused or have any questions please use the Contact Us page or call us 1-800-365-5484 and an operator will be happy to assist you. Top

Q: I have an offer code, how do I use it?
A: If you plan to order over the phone please tell us the code at the beginning of the order process. If you plan to order over the internet there is a place on our order forms to give us the code. Only one offer code per order and the code must be given at the time of the order. Top

Q: Will I get to see my order before it's ships?
A: Yes you will. If you provide us with a valid email address we will send you a proof to that address. You are free to make any changes or corrections you need. Keep in mind that monitor settings can vary and the colors may appear different on the the screen then in person. Because of the time it takes to create your order we limit the number proofs we can send to 5 per order. More proofs can be added for a fee of $10 per additional 5. Top

Q: How do I store my bars until the event.
A: Your bars should be stored in a cool dry place (50 - 70 degrees). Rule of thumb is if you are comfortable they are comfortable. DO NOT store your bars in the refrigerator as the butter will sometimes come out of the chocolate, making them appear spotted, or moisture may come out as they defrost making them look wet. Refrigeration does not ruin the chocolate, it just may change the appearance.
When driving with chocolate in the car, DO NOT leave the candy in a closed car while you stop for something at the store. If the car heats up the chocolate will melt.
If you do let the chocolate get warm, you can put it in the refrigerator to bring it back to room temperature, But not more than 15-20 minutes.
If chocolate gets hot enough to melt the lettering or ridges on the bar (see background on the home page) we recommend you use good judgment about saving or disposing of it. Top